OS: windows 2008 R2

SEPM -- > 12.1 RU6 MP3

SEP -- > 12.1 RU6

Refer article:

About Symantec Help (SymHelp)

https://support.symantec.com/en_US/article.TECH170735.html

Symantec Help (SymHelp) FAQ

https://support.symantec.com/en_US/article.TECH203496.html

For SEPM side

Click “Help” at the up-right comer

For SEP client, still click “Help” to choose “DownloadSymantec Help Tool….”

System will popup a website to guide you to download symhelptool

For English version

https://support.symantec.com/en_US/article.TECH170752.html

For Chinese version

https://support.symantec.com/zh_CN/article.TECH170752.html

Click “symhelp.exe”

Click “I accept the EULA”

Or you can choose a language from the drop down list

Then click “I accept the EULA”

Click “Collect Data for Support”

Add the product data for support.

Client -- > SEP Client

Console -- > SEPM

Choose All data

Next….

Click “Save”

w you can find the file in the same folder with symhelp.exe

Send this file to Symantec Technical Support Engineer forfurther help.